Ordering and Product Information:
To place an order, simply browse our website, select the eyewear you wish to purchase, and add it to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order.
We accept various payment methods, including All UPI apps, Debit and Credit Cards, and NetBanking. You can select your preferred payment option during the checkout process.
Unfortunately, once an order has been placed, we are unable to make changes to it. We advise carefully reviewing your order before confirming it.
Product availability, sizing information, and detailed specifications can be found on the product pages. Each product description includes relevant details about the frame size, lens dimensions, materials, and other specifications.
If you encounter any issues or need assistance while placing an order, please reach out to our customer support team. You can contact them through [contact information] and they will be happy to assist you.
Prescription Eyewear:
At Lens24, we offer a stunning collection of eyewear frames that let you express your style and fashion sense. While we currently focus on providing a diverse range of frames, we understand that many of our customers may require prescription lenses for their eyewear.
Visit your Local Optometrist for a comprehensive eye exam and it will provide you with an accurate prescription for your lenses.Â
For now, we only focus on providing a diverse range of frames, hence we do not offer standalone prescription lenses for customers who wish to replace their current lenses or use them with compatible frames.Â
We offer a range of lens options, including single vision lenses for distance or reading, progressive lenses for multifocal correction, and prescription sunglasses lenses. You can choose the lens type and any additional features you require during the ordering process.
It is important to have an accurate and up-to-date prescription. We recommend visiting an eye care professional to have your eyes examined and obtain a valid prescription. If you have any concerns or questions about your prescription, consult with your eye care provider.
Shipping and Delivery:
We strive to process orders promptly. The processing time typically ranges from 5-6 business days. Once your order is processed, the shipping time will depend on your location and the shipping method chosen during checkout.
We offer various shipping options, including standard and expedited shipping. The available options will be presented to you during the checkout process, along with estimated delivery times and associated costs.
If you experience any delays or issues with your delivery, please contact our customer support team as soon as possible. They will track your shipment and assist you in resolving any delivery-related concerns.